i1860 Scanner
Installation Planning Guide
A-61578
Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warning labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Safety and regulatory agency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Environmental information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
European Union . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
EMC statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Peoples Republic of China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Korean. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
European Union. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Acoustic emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Power system connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Preparing the Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Delivery day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Layout considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Dimensions and weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Scanner clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Unpacking area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Line voltage and frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Voltage requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
AC power quality and conditioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Grounding requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the 1394a (FireWire) card in the host computer . . . . . . . . . . . . . 10
Installing the driver software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing the FireWire cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Attaching the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Supplies and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Delivery and Installation Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inspecting shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Claims process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Equipment delivery/removal survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Support documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Standard Maintenance Service Terms and Conditions. . . . . . . . . . . . . . . . 16
A-61578 September 2006
i
Safety Information
Warning labels
CAUTION: Moving parts, avoid contact.
CAUTION: Hot surface, avoid contact.
Safety and regulatory
agency approvals
The Kodak i1860 Scanner conforms to all applicable national and
international product safety and electronic emission regulatory
requirements. This includes, but is not limited to, the following:
Country or Region
Safety Approval
Safety Mark
Electromagnetic Compatibility
EMC Mark
Australia/New
Zealand
AS/NZS CISPR 22 Class A
C-Tick
Canada
CAN/CSA-C22.2
No. 60950-1-03
c TUV us
Canada ICES - 003 Issue 3
Class A
China
GB4943
CCC
GB 9254 Class A
CCC
“S&E”
GB 17625.1 Harmonics
“S&E”
European Union
EN 60950-1:2003
CE
EN 55022
CE
ITE Emissions Class A
EN 61000-3-2
TUV GS
Powerline harmonics
EN 61000-3-3 Flicker
EN 55024 ITE Immunity
International
Japan
IEC 60950-1
CISPR 22 Class A
VCCI Class A
VCCI
BSMI
FCC
Taiwan
CNS 14336
BSMI
CNS 13438 Class A
United States
UL 60950-1:2003
c TUV us
CFR 47 Part 15 Subpart B
FCC Class A
Environmental
information
• The product packaging is recyclable.
• The i1860 Scanner is Energy Star compliant.
European Union
This symbol indicates that when the last user wishes to discard this
product, it must be sent to appropriate facilities for recovery and
recycling. Please contact your local Kodak representative or refer to
and recovery programs available for this product.
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EMC statements
United States
Compliance with regulations governing radio frequency
emissions requires that the installation of your Kodak i1860
Scanner use the shielded data cable provided. Any data cable the
user may choose to substitute also must be shielded to assure
continued compliance.
This equipment has been tested and found to comply with the limits for
a Class A digital device pursuant to Part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequently energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
Japan
This is a Class A product based on the standard of the Voluntary
Control Council for interference by information Technology Equipment
(VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be
required to take corrective action.
Taiwan
WARNING: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may be
required to take adequate measures.
Peoples Republic of China
WARNING: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may be
required to take adequate measures.
声明，该产
此为A级产品，在生活环境中品可能会造成无线电干扰。在这种情况下，可能需要
用户对其干扰采取切实可行的措施
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Korean
Please note that this equipment has obtained EMC registration for
commercial use. In the event that it has been mistakenly sold or
purchased, please exchange it for equipment certified for home use.
European Union
WARNING: THIS IS A CLASS A PRODUCT. IN A DOMESTIC
ENVIRONMENT THIS PRODUCT MAY CAUSE RADIO
INTERFERENCE IN WHICH CASE THE USER MAY BE
REQUIRED TO TAKE ADEQUATE MEASURES.
Acoustic emission
Maschinenlärminformationsverordnung – 3, GSGV
Der arbeitsplatzbezogene Emissionswert beträgt <70 db(A).
[Machine Noise Information Ordinance — 3, GSGV
The operator-position noise emission value is <70 dB(A).]
Power system
connection
This product is also designed for Norwegian IT power system with
phase-to-phase voltage 230V.
Netzanschluß
Das Gerät ist auch für die Verwendung im norwegischen IT-
Stromsystem mit einer Leiterspannung von 230 V geeignet.
Connexion aux systèmes d’alimentation électrique
Ce produit est également conçu pour les systèmes norvégiens
d’alimentation électrique informatique, dont la tension par phase est de
230 V.
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Preparing the Site
The Kodak i1860 Scanner is a new high speed, dual stream scanning
platform which provides advanced image processing and superior
throughput. The i1860 Scanner is designed to handle mixed document
batches for any production scanning workflow.
This manual provides site specification and installation information for
the Kodak i1860 Scanner.
IMPORTANT:The Kodak i1860 Scanner must be uncrated and
installed by a qualified Kodak Service
Representative. Do not open the packaging or
attempt to uncrate the scanner. Unpacking the
scanner by non-qualified personnel may be
dangerous and may void your warranty.
Before delivery
Before your Kodak i1860 Scanner is delivered review and implement
the following:
1. Thoroughly review this Installation Planning Guide with your site
personnel.
• Shipping and receiving: shipping and receiving personnel
should review the specifications in this guide for the packed
weight and size of the pallet to be sure there is adequate space
available to receive the scanner.
• Building management: be sure there is adequate space for
unpacking the scanner and that the power requirements meet the
specifications outlined in this guide.
• Site department management: be sure that the computer
system administrator and all operators that will use the Kodak
i1860 Scanner are available for training on installation day.
• Computer administration department: be sure the host
computer meets the system requirements and that the
administrator has administrative authority. Plan for installation
needs (i.e., installing the FireWire card and drivers).
• Integrator: be sure the Integrator is available on installation day
and has planned adequately for site training.
2. Contact Kodak to schedule the installation and review other needs
(e.g., power audit, training, professional services, etc.)
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Delivery day
On delivery day:
• Inspect the scanner packaging for any damage.
• Move the scanner to the unpacking area.
• Notify Kodak of a successful delivery.
Installation day
• On installation day, in addition to the Kodak Field Engineer, the
following people need to be available:
- Site Computer Administrator
- Integrator
- All scanner operators. If there are more than three operators, an
additional fee may be charged for extra operators. Contact Kodak
prior to training.
• The Kodak Field Engineer will unpack the scanner and verify
functionality.
• The scanner will be moved to its final location.
• The Computer Administrator will install the FireWire card and drivers.
• The Kodak Field Engineer will train up to three operators on the
operation of the scanner. Kodak will not train on the host scanner
application.
• The operators may also be trained by the Integrator following the
Kodak-provided training.
Layout considerations
The following should be considered when selecting a site for the i1860
Scanner.
Position the scanner to allow for:
• Clearance space between other equipment and doorways.
• The scanner is height adjustable. Therefore, a minimum of 4 inches
of clearance is required on all sides to avoid potential injury as the
workspace table is raised or lowered. More space will be required for
service access.
• When positioning the scanner, make sure the electrical power outlet
is located within 1.52 meters (5 feet) of the scanner and is easily
accessible.
Position the scanner away from:
• Potential flooding and dampness areas, especially in basement
areas.
• Open flame, excessively dusty areas or direct sunlight.
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• Any combustible or corrosive atmosphere caused by volatile liquids
or solvents.
• Heat sources, such as windows, baseboard heating units, heat ducts,
space heaters, or any heat-generating equipment.
• Transmitted interference, such as that generated by electronic air
cleaners, communication transmitters, radar (FAA and military), or
power lines.
• Locate air conditioning outlets so the scanner will receive optimum air
circulation.
• Avoid carpets and any static-generating areas.
Dimensions and weight
PACKED
Height:
Width:
Length:
Weight:
137.1 cm (54 in.)
96.5 cm (38 in.)
121.9 cm (48 in.)
306.1 kg (675 lbs.)
UNPACKED
Height:
101.6 cm (40 in.) with workspace table down
127 cm (50 in.) with workspace table up
Width:
82.5 cm (32.5 in.) with touchscreen out
78.7 cm (31 in.) with touchscreen in
Length:
99 cm (39 in.)
Weight:
217.7 kg (480 lbs.)
Scanner clearance
Place the i1860 Scanner in a location where there is sufficient space to
allow for proper air flow and access for maintenance and repairs.
Minimum clearances around the scanner
Front
Rear
Right side
Left side
Top
Normal
101.6 cm (40 in.) 10.16 cm (4 in.) 10.16 cm (4 in.) 10.16 cm (4 in.) 60.96 (24 in.)
operation
Maintenance 182.9 cm (72 in.) 91.4 cm (36 in.) 91.4 cm (36 in.) 91.4 cm (36 in.) 213.4 cm (84 in.)
NOTE: The leveling feet of the scanner must always be accessible. In
the normal operating location, any furniture within 91.4 cm
(36 in.) of the left and right sides of the scanner must be easily
movable.
Unpacking area
The Kodak Field Engineer who unpacks and installs your scanner will
need an area around the packed scanner 3.05 x 4.57 m (10 x 15 ft)
wide to safely remove the scanner from the shipping pallet. When the
packed scanner is delivered to your facility, the packed scanner should
be moved to this location. The unpacking area must be near the final
location of the scanner and any doorways or space-restricted areas
between the unpacking area and the final location must be at least
78.7 cm (31 inches) wide. The unpacking area should be on the same
floor as the final location of the scanner.
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A-61578 September 2006
Requirements
Operating requirements
The scanner can operate in a typical office environment under the
following conditions:
Temperature range: 15 to 35°C (59 to 95°F)
Relative humidity: 15 to 76% (dry bulb)
Static electricity — buildup of static electricity near the i1860 Scanner
may cause operating problems. If the area is carpeted, it is
recommended that the carpet is treated with an anti-static material or a
conductive static mat is used.
Line voltage and
frequency
Acceptable operational voltage:
• 100-130 V, 7 A, 50/60 Hz
• 200-240 V, 3.5 A, 50/60 Hz
The scanner is shipped with a package of line cords to accommodate
all worldwide installations.
CAUTION: Make certain nothing obstructs or is placed on power
cords. Do not use extension cords; they can cause
voltage loss. This may result in unreliable equipment
performance or equipment damage.
Two outlets are required:
One individual dedicated branch AC circuit employing two standard
3-prong, grounded duplex outlets. These outlets are designated for the
scanner and service diagnostic equipment.
The outlets should meet the following standards:
Amperage: 15 amp
Wire size: 12-gauge
Phase: 1 (single)
Receptacle: NEMA5-15R IG
NOTE: Receptacles should be placed within 5 feet (1.5 meters) of the
equipment.
Voltage requirements
• Impedance between neutral and ground wires: less than 2 ohms
• Neutral to ground voltage: less than 1 volt AC maximum
• Voltage drop across circuit breaker: less than 0.1 volts
• Impulse voltage spikes and transients: less than 50% of nominal line
voltage
• Surge voltage: less than 5% of nominal line voltage
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AC power quality and
conditioning
In some locations, even though recommended wiring practices have
been followed, the power reaching the scanner may exhibit unstable
power quality characteristics. System errors and intermittent data loss
could result.
Power conditioning equipment may be required to overcome the power
quality problems. Kodak can make arrangements for an on-site power
analysis in an area with exceptionally unstable power at an additional
cost.
Consult with your electrical contractor or utility company to ensure that
on-site wiring complies with the specifications and that wall outlets have
isolated grounds and comply with codes.
Environmental
requirements
Heat Dissipation: approximately (2866 BTU/hr or 3024 kj/hr)
maximum
Acoustic noise
• Operator position standby mode:
- Sound Pressure Level (LA):
42.3 dB(A)
• Operator position full system operating mode:
- Sound Pressure Level (LA):
• Sound Power Level (LWA):
63.4 dB(A)
- Standby
- Full System
55.1 dB(A)
71.0 dB(A)
NOTE: All data was measured in accordance with DIN 45635, ANSI
S12.10-1985, and ISO 7779 in a hemi-anechoic chamber.
Grounding requirements
The i1860 Scanner can be on the same line as the host PC. The power
cord must be used with a properly grounded outlet (15 amp duplex
outlet). No devices other than the host PC should be on the same outlet
as the scanner.
Power extension cords should not be used with the scanner or the host
PC.
An Uninterruptable power supply is acceptable as long as it meets the
minimum power requirements.
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System requirements
Following is the minimum recommended system configuration to run a
Kodak i1860 Scanner.
NOTE: The actual performance of the system depends on the scanning
application, choice of scanning parameters, and the host
computer configuration. If the scanner is not performing at the
optimal speed, a faster computer and/or more RAM may be
necessary to obtain the rated throughput.
• Intel PC (or compatible) with a Pentium IV 2 GHz processor
• An available PCI slot (for FireWire card)
• Microsoft Windows 2000 Service Pack 4 and Windows XP Service
Pack 2
• 512 MB RAM
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Installation Procedures
Follow the instructions for installing the 1394a (FireWire) card and the
Kodak Driver Software before you connect the scanner to the host
computer.
If you want, Kodak Service will install the 1394a (FireWire card) in the
host computer. Kodak takes no responsibility for problems that may be
caused by the installation of this hardware. If the host computer has a
built-in 1394a (FireWire) port, the i1860 Scanner can be connected
using this interface but it is not recommended. Any connectivity or
other problems encountered with this configuration will require that the
card provided by Kodak be installed.
You must install the software on the host computer before you connect
the scanner.
Installing the 1394a
(FireWire) card in the
host computer
Before connecting the FireWire cable, be sure that power to the
scanner is off. See the FireWire instructions packed with the scanner
for connection instructions.
IMPORTANT: Use proper precautions to avoid static when you install
the 1394a card in your computer. Make sure the
computer power cord is disconnected.
Installing the driver
software
1. Insert the installation CD in the CD-ROM drive. The installation
program starts automatically.
2. Follow the on-screen instructions to install the TWAIN Data Source,
ISIS Driver and the Kodak Scan Validation Tool.
3. Shutdown the host computer.
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Installing the FireWire
cable
A six-pin connector is provided on the rear panel of the scanner for
FireWire connectivity.
1. Plug the end of the cable with the right angle into the scanner.
2. Connect the other end of the cable into the 1394a card outlet in the
host computer. Be sure that it is installed correctly and properly
seated.
CAUTION: DO NOT FORCE THE CONNECTOR. If the cable is not
properly connected, it could cause damage to the
scanner.
Attaching the power cord The Kodak i1860 Scanner is packed with a set of power cords.
1. Select the power cord which complies with your electrical
requirements and attach it.
2. Turn on the main power switch on the back of the scanner.
3. Turn on the scanner and wait until the operator control panel
touchscreen indicates that the scanner has completed the power-up
self-test and is in the idle state.
Powering up the system
1. Turn the power on to the host computer.
NOTE: The first time the host computer communicates with the
scanner, Windows will request an STI driver through the
“Add New Hardware” function. Follow the prompts to load
the Windows STI driver.
2. Connect the scanner.
3. Power up the scanner.
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Supplies and Consumables
The following supplies are available. Order them in the United States by
calling DI Supply at 1-888-247-1234 or contact your local Kodak
Reseller.
Outside of the United States, contact your local Kodak dealer.
Supplies/Consumables
CAT No.
Kodak Feeder Consumables Kit for i600/i1800 Series
Scanners
108 4755
896 5279
842 6157
134 3680
Kodak Feeder Kit for Ultralightweight Paper for i600/i1800
Series Scanners
Kodak Extra-Large Feeder Consumables Kit for i600/i1800
Series Scanners
Kodak Extra-Extra-Large Feeder Consumables Kit for i600/
i1800 Series Scanners
Kodak Imaging Guide Set / for i600/i1800 Series Scanners
197 6703
125 7633
Kodak Printer Ink Blotters, Front Side for i1800 Series
Scanners
Kodak Printer Ink Blotters, Rear Side for i1800 Series
Scanners
114 1472
818 3386
159 6832
Enhanced Printer Black Ink Cartridge for Kodak i800/i1800
Series Scanners
Enhanced Printer Red Ink Cartridge for Kodak i800/i1800
Series Scanners
Kodak Digital Science Transport Cleaning Sheets (qty 50)
Kodak Digital Science Roller Cleaning Pads (qty 24)
Staticide Wipes for Kodak Scanners (qty 144)
Kodak Calibration Targets (qty 5)
169 0783
853 5981
896 5519
127 1436
CAT No.
894 9000
874 1894
815 0237
822 1376
Accessories
Kodak White Background Accessory
Kodak Manual Feeder for the i1860 Scanner
Kodak High Resolution Printer Accessory
High Resolution Printer Black Ink Cartridge for Kodak i800/
i1800 Series Scanners and Kodak Imagelink Microimager 70
High Resolution Printer Red Ink Cartridge for Kodak i800/
145 6532
i1800 Series Scanners and Kodak Imagelink Microimager 70
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Delivery and Installation Setup
The period between the placement of the order and the installation of
the equipment may vary. During this time, you should prepare the
installation site. This will help prevent unexpected problems on
installation day
NOTE: All site preparation should be completed in advance of the
equipment delivery.
Kodak must be notified in advance of any special site requirements.
These requirements include special delivery procedures, time
restrictions and security clearance.
Inspecting shipment
The customer is responsible for inspecting the shipment and signing
the Bill of Lading. The following inspections should be performed:
• Check for complete shipment
• Inspect the carton(s) for damage
• Check for signs of pilferage
• Note any concerns and sign the Bill of Lading
Partial shipment — when the shipment arrives, check the number of
pieces against the number of pieces specified in the Bill of Lading. If a
portion of the shipment is missing, this must be noted in the Exceptions
column on the Bill of Lading. The driver should sign the same
Exceptions column on the customer copy of the Bill of Lading. A copy of
the Bill of Lading must be retained for claims purposes.
Inspection of cartons — while the equipment is still crated, carefully
inspect each carton for signs of damage. Examples of shipping damage
include: cuts, dents, crushed cartons, punctures, scrapes or wet
cartons (including those that were wet but have dried out and have
watermarks).
Signs of pilferage — if any carton shows signs of pilferage at the time
of receipt, (i.e., the carton was opened, resealed, torn, or had a hole at
the time of delivery), the customer should also state this in the
Exceptions column on the Bill of Lading.
Signing the Bill of Lading — inspect all cartons before signing the Bill
of Lading. The exceptions should be reviewed with the driver, the driver
should sign the customer copy.
The Field Engineer who installs the scanner is responsible for uncrating
the equipment and checking for hidden damages.
Hidden damage — if the installer discovers damage to the equipment,
a claim can still be made (See Claims Process).
If the installer finds any parts missing, they should notify the appropriate
broker to obtain the parts from Distribution.
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Claims process
The following steps should be taken before making a claim.
Outside the United States
• Contact your local Kodak dealer or Kodak representative.
Within the United States
• Save all packing materials from the carton in question.
• Do not move damaged equipment any farther than necessary
(equipment should be moved no farther than an immediately
adjacent area).
• Do not attempt any repairs until authorized by Kodak’s Equipment
Customer Relations in Rochester, New York.
• Obtain and keep a copy of the Bill of Lading.
• If possible, take photographs of damages.
Either you or the installer should notify Kodak’s Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the following information when you call:
• Date and time of delivery.
• Estimated value of the damage.
Equipment Customer Relations will notify the carrier. The carrier’s claim
representative will be dispatched to the customer site for inspection of
the damaged merchandise.
NOTE: It is important to report damage immediately. A damage claim
must be submitted to the carrier within 15 days of equipment
delivery. The carrier is not legally responsible for any claims for
equipment loss or damage after 15 days of equipment delivery.
If either you or the installer discovers portions of the shipment damaged
or missing after the carrier has left and the Bill of Lading was signed, a
claim can still be made.
Either you or the installer should notify Kodak’s Equipment Customer
Relations (1-800-421-6633) in Rochester to handle the claim. Provide
the same information as already noted.
In this case, claims may be made for:
• Fewer pieces delivered than stated on the invoice.
• Concealed damages not evident from carton inspection.
• Missing items in a carton due to pilferage.
There is no minimum value for making a claim.
Equipment delivery/
removal survey
An Equipment Delivery/Removal Survey is not required by Kodak
Distribution for the i1860 Scanner. If your site has unique or difficult
installation considerations, your Kodak representative must complete
the Equipment Delivery/Removal Survey.
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Training
Scanner operation and maintenance training is provided by the Kodak
Field Engineer.
NOTE: Training on the host application is not provided by Kodak.
Supporting
documentation
The following documentation is available to support the Kodak i1860
Scanner:
• User’s Guide, A-61555 — provides basic user instructions for using
the Kodak i1860 Scanner including cleaning and customer-
replaceable part procedures.
• Quick Tips Guide, A-61556 — is a summary of this User’s Guide
and is intended to be used as a quick reference for basic scanner
use.
• Brightness and Contrast Control Reference Guide, A-61506 —
provides information and procedures for using the Brightness and
Contrast Control which allows you to create your own custom color
tables.
• Image Processing Guide, A-61580 — provides information on the
Kodak Scan Validation Tool as well as descriptions of the features
available for the i1860 Scanner that can be configured using the
TWAIN Data source or ISIS Driver.
• On-line help — available when using the TWAIN Data source and
ISIS Driver.
• Patch Code Information, A-61599 — provides detailed
specifications for patch codes and includes camera-ready patches.
• Key Operator Training Guide, A-61579 — after installation of your
Kodak i1860 Scanner, the Field Engineer will use this guide to train
operators on scanner usage and maintenance.
• White Background Accessory Instructions, A-61576 — when you
purchase the White Background Accessory, these instructions are
included and provide a description of how to install the accessory.
• Ultra-Lightweight Feeder Kit Instructions, A-61577 —when you
purchase the Ultra-Lightweight Feeder Kit these instructions are
included and provide a description of how to use the Ultra-
Lightweight Feed Module.
• Kodak Manual Feeder for i1860 Scanner, A-61559 — when you
purchase the manual feeder this document provides instructions on
how to install and use the manual feeder.
A-61578 September 2006
15
Standard Maintenance
Service Terms and
Conditions
Eastman Kodak Company (“Kodak”) and you, the customer
(“Customer”) agree that the following terms and conditions will apply to
the provision of services by Kodak for the products defined below
located in the United States, Hawaii and Alaska (where a ten percent
(10%) premium applies).
Generally, the mainframe and all components of a Product that are
mechanically, electronically, or remotely interconnected must be
inspected, tested and adjusted as one operating unit to diagnose and
correct malfunctions effectively. Therefore, if a Product is covered
under a Kodak Equipment Maintenance Agreement the (“Agreement”),
all interconnected components of that Product must also be covered by
warranty or the same level Agreement.
The term of the Agreement between Customer and Kodak shall be for
one year, unless otherwise specified in writing. The terms and
conditions set forth below plus the description of services and charges
contained in the Kodak invoice and the provisions of the Agreement
shall govern the relationship between the parties. Any additional or
inconsistent terms and conditions included in the Customer’s purchase
orders shall be deemed null and void and of no effect.
1. Products. Products covered by this Agreement are commercial
office equipment manufactured by Eastman Kodak Company
(“Kodak Products”) or by Other Manufacturers (“OEM Products” and
together with the Kodak Products, the “Products”), non-make or
model specific, used by customers in an office environment.
2. Customer Responsibilities. Customer will designate an
authorized representative for the purpose of interacting with Kodak’s
service personnel. The Customer representative and the Customer
must:
A. provide initial problem-solving assistance to site users;
B. coordinate all requests for assistance and act as liaison with
Kodak service personnel;
C. perform appropriate problem analysis and corrective actions by
following troubleshooting instructions and remedial actions as
prescribed by Kodak;
D. maintain system and Product documentation and install software
updates, maintenance upgrades and patches supplied by
manufacturers;
E. perform preventative maintenance and error recovery
procedures as defined in the individual Products’ users manual;
F. supply consumable items or other components that are replaced
due to normal wear and/or as specified in the relevant
manufacturer's manual(s);
G. provide service personnel with immediate access to the Products
when service is requested;
H. when necessary, supply and maintain a modem and
communication software approved by Kodak which satisfies the
respective manufacturer's Product specifications.
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A-61578 September 2006
I. keep the site environmental ranges within the specifications set
forth by the manufacturer of the relevant Product;
J. provide continuous and appropriate resource availability during
problem resolution.
NOTE: Failure to meet these obligations may result, at Kodak’s
sole option, in the imposition of additional charges at
prevailing Per-Call rates.
2.1 Customer Software. Prior to service commencing on computers
with hard drives, Customer is responsible for creating a back-up
copy of the file from the hard drive. Kodak is only responsible for
formatting (if required) and transferring those files deemed
necessary for formatting as more precisely outlined in the
formatting procedures for specific Products. Customer is
responsible for restoring data. Kodak shall not be held liable for any
damages arising from or relating to the loss of data, any software or
any other information contained on a computer or similar device, or
contained in or stored on a Product.
2.2 Product Condition. Customer warrants that the Product covered by
this Agreement (a) is in proper operating condition, (b) is without
any unauthorized modifications, (c) has all safety features in
working condition, and (d) has been maintained in accordance with
manufacturer’s Product performance specifications. Kodak
reserves the right to inspect the Product and site installation to
confirm that Products meet those conditions. At Kodak’s discretion,
the inspection and any repairs necessary to bring the Product up to
those conditions shall be treated as Per-Call Service. If at any time
Customer fails to maintain the Product in proper operating
condition as described above, Kodak may cancel this Agreement
immediately upon written notice to Customer.
3. How to Obtain Service. In order to obtain service, Customer must
call Kodak’s Customer Support Center at 1-800-356-3253 and
provide the Product's K-number or serial number, which number
shall be located on the respective Product(s).
4. Types of Service.
A. Telephone Support. Kodak will provide toll-free telephone
support between 8:00 a.m. and 5:00 p.m., Customer local time.
B. On-Site Service. Kodak will provide on-site service between 8:00
a.m. and 5:00 p.m. Customer local time. On-site Service includes
adjustments and/or replacement of parts required to maintain the
Product operating consistently within individual manufacturer's
published specifications.
C. Periodic Maintenance. Periodic Maintenance (“PM”) services will
consist of routine maintenance services required to keep the
Products in proper operating condition. The actual number of
PMs to be performed is dependent upon the service plan
purchased by Customer and is indicated on the service invoice.
Additional scheduled PMs may be purchased to supplement
coverage.
A-61578 September 2006
17
D. Extended Hours. Depending upon local service capabilities,
available extended hour plans include 5-, 6-, and 7-day, 8-, 16-,
and 24-hour options at additional cost. Kodak will use
commercially reasonable efforts to provide Service outside of
Agreement Hours as shown below. Any such service performed
will be billed at prevailing Kodak Per-Call Overtime rates.
E. Holidays. Services will not be provided on holidays (including, but
not limited, to New Years, Memorial, Independence, Labor,
Thanksgiving and Christmas days; however service may be
available on a best efforts basis at prevailing Per-Call Holiday
rates.
F. Response Time: Kodak’s objective is to provide service during
Kodak’s normal working hours, within the following time frames:
Kodak Product
Distance from Kodak Service City
Zone 1 (0 to 50 miles)
Within Agreement Hours
4 hours
Zone 2 (51 to 100 miles)
Zone 3 (over 100 miles)
4 hours
Next business day
OEM Product
Distance from Kodak Service City
Zone 1 (0 to 50 miles)
Within Agreement Hours
Next business day
Zone 2 (51 to 100 miles)
Zone 3 (over 100 miles)
Next business day
Next business day @ 12% uplift
OEM Product Priority
Distance from Kodak Service City
Zone 1 (0 to 50 miles)
Within Agreement Hours
4 hours @ 12% uplift
Zone 2 (51 to 100 miles)
Zone 3 (over 100 miles)
4 hours @ 12% uplift
Next business day @ 12% uplift
G. Advanced Unit Replacement (AUR) Support (if applicable). In
some cases, if Kodak determines a Product is not operating
consistently within manufacturer’s specifications, Kodak will
provide next day AUR subject to availability of courier service.
The replacement Product will perform at the minimum
specifications of the current Product, but may not be the exact
make and model. When AUR support is necessary, Kodak will
ship the replacement unit to Customer's location, transportation
prepaid. Upon delivery of a replacement unit, Customer must
place the malfunctioning unit in the shipping case, apply the
labels enclosed in the shipping case and call the carrier for
pickup within 5 business days after receiving the AUR. Kodak will
pay the return transportation charges. If Customer does not
return the malfunctioning unit within 10 business days after
receipt of the AUR, Customer will be invoiced the list price of the
unit and shall immediately pay such invoice.
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H. Depot Service (if applicable). If Kodak determines the Product is
not operating consistently within manufacturer’s specifications,
Kodak will instruct the Customer regarding shipment of the
Product to Kodak for repair. Kodak will repair the Product and
return the Product to Customer.
I. Software Product. Kodak will provide Maintenance Upgrades,
Software Patches and telephone assistance of a technical nature
on licensed Kodak Software Product only. Kodak may issue
Maintenance Upgrades or Patches and/or provide for on-site
services necessary to correct errors that significantly affect
software performance in accordance with Kodak’s Software
Product operating specifications. Unless Product documentation
states otherwise, support will be provided for the current and
previous Version Release of the licensed Kodak Software
Product. For licensed Kodak Software Product, maintenance
Upgrades and Patches are at no charge and include one copy of
the user’s manual and/or changes.
Kodak reserves the right to develop new features and
functionality improvements, which will be offered to Customers as
Version Releases under a separate price schedule.
Kodak will provide the same revision level of firmware and/or
drivers on any replacement hardware part or subsystem (drives,
library controller, etc.) within the library, during a “break fix”
service call. Kodak will not provide direct software/firmware
patches and upgrades for OEM Products, including patch
analysis, recommendation, management and implementation of
software, patches, drivers, and firmware versions for tape
storage products and/or systems.
NOTES:
-
All software and/or changes are subject to the terms and
conditions of the Kodak Software License Agreement that
was in effect at the time the software is licensed from Kodak.
License Terms are applicable as long as the software is being
used, even if maintenance services are no longer available.
-
Some Kodak Software Products are licensed under a
Renewable Software License Agreement which includes an
annual license fee that grants Customer a “Right to Use” the
software and to receive the maintenance services defined
above as long as maintenance services are available.
Customer shall refer to the applicable software license to
determine its exact rights.
J. Parts. Items as referenced in the manufacturer’s manual(s)
require to maintain Products operating consistently within
manufacturer’s published specifications may not be included in
this Agreement and will be invoiced separately. Parts or
components replaced by Kodak will be either new or
remanufactured to manufacturer’s new product standards. Parts
removed from the system and replaced at no charge become the
property of Kodak.
A-61578 September 2006
19
NOTE: If Kodak determines that Parts needed to maintain or repair
equipment are not available, Kodak will cancel the
Agreement and issue a prorated credit for any remaining
prepaid coverage.
5. Property of Kodak. Maintenance material, tools, documentation,
diagnostics and test equipment provided by Kodak shall remain the
exclusive property of Kodak.
6. Limitations. The Services outlined in these terms are Kodak's only
obligation. Kodak will not be responsible for any indirect, incidental,
consequential or special damages resulting from the sale, use,
improper functioning or inability to use the Products and/or related
software, regardless of the cause. Such damages for which Kodak
will not be responsible include, but are not limited to, loss of revenue
or profit, loss of data, downtime costs, loss of use of the Product,
cost of any substitute Product, facilities or services. This limitation of
liability will not apply to claims for injury to persons or damage to
tangible property caused by the sole negligence of Kodak or by
persons under its complete direction or control.
7. This Agreement does not cover, and Kodak shall not be
responsible for:
• operating system services (e.g., database maintenance/recovery,
product integration or application support);
• system administration services (e.g., system restarts, error
monitoring and reporting basic system matters, including
restoring the database);
• network system administration (e.g., installation of new software
packages, maintenance of user and group accounts, solving
network problems, performing system maintenance functions,
monitoring networks, installing application software, maintaining
configurations);
• consultation services;
• version release or software support to other than licensed Kodak
Software Products;
• Product installation, set-up, configuration or other non-repair
services;
• cable and installation of cable runs or any acquisition of permits;
• Customer training;
• circumstances beyond Kodak's control (such as customer
overriding, bypassing or defeating interlock switches on Products
or devices sold by Kodak or any other 3rd party);
• problems due to failure of Customer to conform to site
specifications provided in the user documentation, or provided by
the manufacturer;
• time spent in locating Product not at the specified location or
waiting for Product availability;
• relocation of Product or service associated with relocation;
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A-61578 September 2006
• seasonal hibernation (de-installation) and reactivation (re-
installation);
• service or parts associated with any unauthorized modifications,
attachments or service;
• rebuilding or reconditioning of Product;
• misuse or abuse of Product; and/or
• failure to follow operating instructions provided by the
manufacturer.
Kodak may provide, at its sole discretion, service in the above
referenced situations under the Per-Call terms and at prevailing
Per-Call rates.
8. Confidentiality of Customer Data. Kodak does not wish to receive
any confidential information of Customer in the course of providing
maintenance services, and Customer is expected to take all
reasonable precautions to avoid disclosing any of its confidential
information or that of its customers, employees or contractors.
However, in the event that Kodak’s employees or contractors
become exposed to Confidential Information, Kodak will ensure that
such information is protected against unauthorized disclosure using
the same degree of care, but no less than a reasonable degree of
care, as Kodak uses to protect its own information of a like nature.
9. Cancellation. Except as provided in Section 2.2 and section 4.J
above, this Agreement may be canceled by either Customer or
Kodak upon 30 days prior written notice. An early cancellation fee
equal to any discount received may apply for cancellation. Kodak
will issue a prorated credit for any remaining prepaid Agreement
coverage. Customer will be charged for any service provided when
Product is not covered by an Agreement at prevailing Per-Call rates.
10. Taxes. Sales and use taxes will be billed if applicable.
11. Assignment. This Agreement is not assignable without the prior
written consent of Kodak, which consent will not be unreasonably
withheld. The above notwithstanding and with notice to Kodak,
Customer may assign the agreement without Kodak’s consent to a
successor in interest by way of merger, acquisition, change of
control or other sale of all, or substantially all, the assets of
Customer to which this agreement relates. Any attempt by
Customer to assign this agreement in violation of this provision shall
be null and void.
A-61578 September 2006
21
12.Billing and Terms of Payment. Commercial and some government
billings are in advance and prices will vary depending upon billing
arrangements (annual, quarterly, etc.) and a premium may apply.
Where government arrears billing is available, billings occur at the
end of the cycle, including renewals.
Payment terms are net 30 days from date of invoice, except for
renewals, which are due by the renewal date.
If payment has not been received by the due date, Kodak may, at its
sole discretion,
• cancel the invoice for non-payment. If the invoice is cancelled for
non-payment, Customer shall be liable for the greater of:
-
the prorated value of the annual service rate of the invoice
or
-
Per-Call charges for any service performed by Kodak,
OR
• place the Customer on Service hold.
13.Renewals. Nine (9) weeks prior to the expiration of this Agreement,
Customer will be sent an invoice for the renewal of this Agreement.
This invoice will be an offer for the same level of coverage as the
current Agreement at the prices then in effect, with payment due on
the expiration date of the current Agreement. Payment of this
invoice will be considered Customer’s acceptance of coverage for
the new contract term.
14.Product Use. Prices for Agreements based on use will be
determined by the previous year’s service history. If a year’s worth
of history is not available, the use will be annualized. The renewal
price paid for an Agreement is based on the past year’s usage, and
will be adjusted accordingly. If use of the Product changes, the price
will change accordingly, when applicable. Equipment operated on
multiple shift (more than eight hours per day) may be subject to an
extra charge and will be re-billed immediately at the pro-rated
amount.
15.Force Majeure. With the exception of any payments due hereunder,
neither party shall be liable for failure to perform under this
Agreement if such failure to perform arises out of cause(s) beyond
the control and without fault or negligence of the non-performing
party. Such cause(s) may include, but are not limited to, acts of God
or the public enemy, fires, floods, epidemics and unusually severe
weather, material shortages, strikes or similar labor disruptions.
16.Governing Law. This Agreement will be governed by and
construed in accordance with the substantive law of the State of
New York as applied to agreements entered into between two
residents of the State of New York, without regard to its conflict of
laws principles.
17.Additional Terms. These terms may be amended or supplemented
only by the express agreement of the parties, in writing and signed
by each party.
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Eastman Kodak Company
343 State Street
Rochester, NY 14650 USA
© Kodak, 2006. TM: Kodak.
PN 000000
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